Highfield Surgery

Cambrian Way, Hemel hempstead, HP2 5TA

Telephone: 01442 265322

Sorry, we're currently closed. Please call NHS 111

Zero Tolerance

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Non-Compliance

Persistent Non Compliance with treatment Plans

We understand that patients sometimes disagree with a plan or treatment. We acknowledge this and allow for second opinions both within and beyond the practice. However, there sometime comes a point where a patient is unwilling to accept advice and treatment, yet continues to put the clinicians in a position of responsibility for their care.

This represents an impossible situation and one where the patient risks serious detriment to their health. The GP will discuss the issue with the patient and following this discussion two warnings will be made in writing before removal is instigated.

We hope that this will almost never be necessary.

Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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