Highfield Surgery

Cambrian Way, Hemel hempstead, HP2 5TA

Telephone: 01442 265322

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Patient Participation Group

Patient Participation Group (PPG), all surgeries are now required to have a PPG.

This is a group of friendly patients who have a common objective in supporting our Practice to:

  • Provide a link between the Practice staff and their patients.
  • Provide two-way feedback: to be a ‘critical friend’ to the Practice about patient needs and concerns.
  • Assist the Practice by arranging and helping out at health information evenings and events, such as the Flu clinic.
  • Organise fundraising events.
  • Arrange a regular Patient Survey to gain more information about where the Practice can improve the ‘patient experience’ and then act on this information.

Join the Patient Group

We are always very keen to hear from you. If you would like to become a member of our Patient group, it does not take a lot of your time, it would normally involve meeting as a group approximately 2-3 times a year (if you cannot make every meeting that is fine)

To join our PPG, please complete our registration form.

We do understand that not everyone can commit to coming to regular meetings and if you cannot we would still love to have you on our ‘virtual committee’ so we can contact you for your input and thoughts via email, for improvements and feedback on the range and quality of services at our Practice and to help out at events and fundraising.

Please note the PPG do not handle complaints, for this please refer to Suggestions and Grievances

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Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
  • Sunday
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