Highfield Surgery

Highfield Surgery

Cambrian Way, Hemel hempstead, HP2 5TA

Current time is 02:32 - Sorry, we're currently closed. Please call NHS 111

NHS

Telephone: 01442 265322

Out of Hours: 111

eConsult

Posted on July 7th, 2022

Access to your GP Practice is changing – Beat the phone line lottery

This Autumn Highfield Surgery is excited to introduce a new service to improve patient access and to allow us to give you the best service based on clinical / health needs. 

This service is called eConsult, and it will allow you to contact us online at any time of the day or night and at your own convenience.

You can access eConsult via our website, or via the NHS App on your phone.

Your eConsult query will be assessed. You will receive an acknowledgement by the end of the next working day (or within 72 hours for administrative queries). This will include details advising of your appointment date and time or follow up steps required.

Please do not telephone us. eConsult takes away the need to queue on the telephone between 8am and 6.30pm each day! This service ensures that your query is dealt with efficiently. This it will help keep the lines free for vulnerable patients, emergencies, or those without internet access.

eConsult lets you consult with us online by completing a quick form that is sent and reviewed by the practice.

If you do not have internet access, you can call the surgery and the reception staff will fill an eConsult-lite on your behalf. The form is similar to the one on our website and the receptionist will therefore need to ask a lot of questions in order to complete your query on the phone. We ask for your patience as we are aware this will take longer.

eConsult will be available seven days a week, 24hrs a day. Your eConsult or eConsult-lite will be triaged and signposted based on clinical need. You will receive an acknowledgement by the end of the next working day for clinical queries (or within 72 hours for administrative queries) – excluding weekends & Bank Holidays. This acknowledgment will include, either details advising of your appointment date and time, a response to your query or the next follow up steps.

Important information

  • eConsult will pick up on urgent/life threatening conditions and you may be asked to attend the Urgent Care Centre or Accident & Emergency Department. Please do not call the Surgery.
  • Please be aware that any misuse of this service could potentially lead to your removal from the Practice list.

Opening Times

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED

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