Monday	8:00am till 18:30
Tuesday	8:00am till 18:30
Wednesday	8:00am till 18:30
Thursday	8:00am till 18:30
Friday	8:00am till 18:30
Saturday	Closed
Sunday	Closed
Bank Holidays	Closed

Appointments can be arranged by:

Telephoning the Surgery on 01442 265322
Visiting Reception in person
Online via our secure online services

Please remember each appointment is for one patient only. Appointments are routinely 10 minutes but if you have more than one problem to discuss then please inform the receptionist.

If you have an urgent problem we will offer an appointment within 24 hours, please do not request these for long standing problems which can be discussed at routine appointments.

Urgent Appointments

If you require an urgent same day appointment, you will be offered an appointment in our emergency surgery within 24hrs. This will be with the duty doctor or nurse practitioner, depending on your condition. Emergency appointments will deal with just one urgent medical problem per patient. We can also offer a telephone consultations if you wish to speak with the doctor on an urgent matter. Please ring the surgery number 01442 265 322.

Telephone Consultations

We offer telephone consultations as an alternative to visiting the surgery and you may find this a more convenient way to talk with your doctor. If you would like to book a telephone appointment please contact the surgery the day before or on that morning before 12:00. The doctor will then call you back between 11:00 – 15:00 that day. If you would like to speak with a particular doctor you will be advised when they are next in clinic.

If you are phoning for results or are responding to a message that has been left asking you to make a telephone appointment, you can speak to the duty doctor or if you prefer to speak to a particular doctor you will be advised when they are next in the surgery.

Surgery Extended Hours

The Surgery now provides extended opening hours in response to patient wishes and to allow patients greater choice to see their GPs outside of normal working hours.

Extended Hours Times:

Tuesday – 18:30 to 19:30
Wednesday — 18:30 to 19:30
Friday – 18:30 to 19:30

These clinics are held once a week and are pre-booked appointments only.

Waiting Times

We aim to see all patients as close as possible to their appointment time, however, this may not always be possible (e.g. if the doctor has to leave the surgery for an emergency). If there is a delay you will be informed by the receptionist and offered the choice of making another appointment.

Cancel Appointments

If you are unable to keep an appointment please let us know as soon as possible so that the appointment can be offered to someone else. It would be great to give at least 2 hour notice so that this can be used again. You could also reply as ‘CANCEL’ to the appointment text reminder sent to you on your mobile phone

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Patient Participation Group

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Friends & Family Test

COVID-19 Vaccination Programme

COVID 19 Vaccination

Primary care has been entrusted to vaccinate all patients aged 50 and over and we will be doing so by strict order of priority as advised by the JCVI .

We are all running a text/call service using a system called AccuBook. If you have a mobile phone, you will likely receive a message from your GP surgery inviting you to make an appointment for your jab. If you do not have a mobile phone, you will get a phone call instead.

At the same time, NHS England is setting up a central NHS booking system for its sites, including the one in Stevenage. It is therefore possible that some local residents will receive both a text/call from their local GP and a letter from the NHS about the site in Stevenage. It is possible that you might get the letter from the NHS about the Stevenage site first, and this may well be confusing for some. You as the patient will have a personal choice. If you choose to go to Stevenage, you can. But you are not obliged to – you can get your jab in Maxted Road, Hemel Hempstead, once your GP gets in contact.

Please make sure that you book your appointment for your Covid Vaccination as soon as you can when invited.

If you book your appointment and cannot attend, please remember to cancel your appointment using the link shared in the message.

We have recently been having a lot of patients booking their vaccine at Maxted Road and not turning up. This takes away an appointment for another patient and wastes considerable resources at our site.

Please protect yourselves and protect those that you care about. Get your jab.