Highfield Surgery

Highfield Surgery

Cambrian Way, Hemel hempstead, HP2 5TA

Current time is 12:37 - Sorry, we're currently closed. Please call NHS 111

NHS

Telephone: 01442 265322

Out of Hours: 111

Appointments

Monday 8:00am till 18:30
Tuesday 8:00am till 18:30
Wednesday 8:00am till 18:30
Thursday 8:00am till 18:30
Friday 8:00am till 18:30
Saturday Closed
Sunday Closed
Bank Holidays Closed

Appointments can be arranged by:

  • Telephoning the Surgery on 01442 265322
  • Visiting Reception in person
  • Online via our secure online services

Please remember each appointment is for one patient only. Appointments are routinely 10 minutes but if you have more than one problem to discuss then please inform the receptionist.

If you have an urgent problem we will offer an appointment within 24 hours, please do not request these for long standing problems which can be discussed at routine appointments.

Urgent Appointments

If you require an urgent same day appointment, you will be offered an appointment in our emergency surgery within 24hrs. This will be with the duty doctor or nurse practitioner, depending on your condition. Emergency appointments will deal with just one urgent medical problem per patient.  We can also offer a telephone consultations if you wish to speak with the doctor on an urgent matter. Please ring the surgery number 01442 265 322.

Telephone Consultations

We offer telephone consultations as an alternative to visiting the surgery and you may find this a more convenient way to talk with your doctor. If you would like to book a telephone appointment please contact the surgery the day before or on that morning before 12:00. The doctor will then call you back between 11:00 – 15:00 that day. If you would like to speak with a particular doctor you will be advised when they are next in clinic.

If you are phoning for results or are responding to a message that has been left asking you to make a telephone appointment, you can speak to the duty doctor or if you prefer to speak to a particular doctor you will be advised when they are next in the surgery.

Surgery Extended Hours

The Surgery now provides extended opening hours in response to patient wishes and to allow patients greater choice to see their GPs outside of normal working hours.

Extended Hours Times:

  • Tuesday – 18:30 to 19:30
  • Wednesday — 18:30 to 19:30
  • Friday – 18:30 to 19:30

These clinics are held once a week and are  pre-booked appointments only.

Waiting Times

We aim to see all patients as close as possible to their appointment time, however, this may not always be possible (e.g. if the doctor has to leave the surgery for an emergency). If there is a delay you will be informed by the receptionist and offered the choice of making another appointment.

Cancel Appointments

If you are unable to keep an appointment please let us know as soon as possible so that the appointment can be offered to someone else. It would be great to give at least 2 hour notice so that this can be used again. You could also reply as ‘CANCEL’ to the appointment text reminder sent to you on your mobile phone

Opening Times

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED

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