Covid Restriction Update

Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status. For more information please visit gov.uk/demonstrating-your-vaccine-status

Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.

From the 19th July nothing will change at the surgery – patients will need to still wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE. We do understand that it can be frustrating, but we know that when people come to us they are sick and vulnerable (and some cannot receive the Covid vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people.

In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients than we did pre-Covid (face to face, by phone and by video).

Highfield Surgery has come so far in trying to minimise the impact of Covid and we are sure you understand that we need to keep the surgery as safe for ALL patients and staff as we can.

NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings

https://www.england.nhs.uk/2021/07/nhs-patients-staff-and-visitors-must-continue-to-wear-face-coverings-in-healthcare-settings/

OFFICIAL GOVERNMENT GUIDANCE

The most up-to-date public guidance is always online at https://www.nhs.uk/conditions/coronavirus-covid-19/

 

Highfield Surgery

Highfield Surgery

Cambrian Way, Hemel hempstead, HP2 5TA

Current time is 09:30 - We're open

NHS

Telephone: 01442 265322

Out of Hours: 111

COVID Vaccination for all 5 to 11 year old children 

We are delighted to announce that Highfield Surgery will be hosting and acting as a vaccination centre for all children aged between 5 to 11 years from Saturday 7.5.22 for pre-booked appointments only.

You will receive a text message invite from your surgery. Please click on the link in the message and follow instructions to book a slot for your child’s vaccination. If you have any problem booking appointment online, please call your surgery

Welcome to Highfield Surgery

All the partners and staff at Highfield Surgery will endeavour to provide all our patients with the highest quality care that we can. Patient confidentiality is assured at all times as all staff are required to sign a confidentiality agreement ensuring that strict rules are adhered to at all times. Highfield Surgery is also registered with the Data Protection Act.

 

Just a Click Away
We aim to make your contact with the Surgery as easy as possible, therefore you can now access a number of services online. Ordering a repeat prescription is just a click away, and if you’re not yet registered with online services, please complete our Online Services Registration form, or pop into the practice for a registration pack.

 

Visiting the Practice during the COVID-19 Pandemic
We are still open and available for all of our patients so if you are feeling unwell or are experiencing any change in your health, please do contact us. We are still your GP Surgery and still here to look after you, our Doctors and Nurses are still working and are available to speak to you and then offer you a normal face to face appointment if they feel you need to be seen.

Many patients may be having health issues and we are keen for these not to be forgotten. If you have any health concerns please do ring for telephone advice initially or you can contact us through our Website if you’d prefer.

There is a nationwide campaign that was launched by the Institute of Practice Management highlighting the abuse that general practice reception staff can face on a daily basis.  We are partnering with a group of GP surgeries that also serve our local community to make an official statement and to share awareness of this campaign, as disappointingly we do experience this from a small number of our patients.

The past 18 months are likely a period in our history which no one would ever wish to see repeated; it has affected every single person. Whilst a lot of sectors and industries have shut up shop or reduced their capacity in an effort to keep their employees safe, Primary Care has not only remained open, but has increased the number of appointments available, ensured that all premises are COVID secure, changed the way we work completely to maintain services, all of this whilst at the same time managing a vaccination centre to ensure our patient populations receive their COVID Vaccines as quickly as possible. We are dealing with unprecedented levels of demand.

Your local GP practice has continued to care for patients by adapting their way of working to ensure that you could continue to receive the care you needed. Changes such as telephone and online triage were brought in not only to protect patients, but also to mitigate risk and protect the staff as much as was possible, thereby ensuring that staff were able to come into work every single day throughout this pandemic. Whilst accessing your surgery may have been and may continue to be in a different way, we have always been open and have been seeing patients that needed to be seen.

Every member of staff has gone above and beyond, sometimes at a cost to themselves (and sometimes their family) to ensure that patients get the best possible care that we can deliver under such challenging circumstances. We are all tired. We have all been pushed to our limits, and often beyond. All whilst working harder than ever before, so a patient shouting or swearing can be the straw that breaks the camel’s back.

Unfortunately, the love and appreciation that was there for the NHS has diminished and it has been replaced with aggression and frustration. The increase in abuse that our reception staff and doctors alike have had to endure is totally unacceptable. The swearing, shouting, heartless comments, and slander which is posted on social media is frankly, quite demoralising and does not always represent the truth. We do not deserve to be treated in this way and we will not hesitate to implement our zero-tolerance policy on anyone who thinks this type of behaviour is, whether in person or on social media.

We ask that you be kind to anyone you come into contact with at your surgery – we are trying our best to serve you safely and ensure your health is looked after. Everything we do is with the aim to continue to provide the best care and support needed to our patients whilst keeping everyone safe.

https://m.youtube.com/watch?v=3ru4QhVZ2a8&feature=youtu.be

 

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Opening Times

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED

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