Highfield Surgery

Cambrian Way, Hemel hempstead, HP2 5TA

Telephone: 01442 265322

Sorry, we're currently closed. Please call NHS 111

Welcome to Highfield Surgery

All the partners and staff at Highfield Surgery will try to provide all our patients with the highest quality care that we can. Patient confidentiality is guaranteed at all times as all staff are required to sign a confidentiality agreement ensuring that strict rules are adhered to at all times. Highfield Surgery is also registered with the Data Protection Act.

 

Access to your GP Practice is changing – Beat the phone line lottery

Highfield Surgery is excited to introduce a new service to improve patient access and to allow us to give you the best service based on clinical / health needs.

eConsult will allow you to contact us online at any time of the day or night and at your own convenience.

You can access eConsult via our website, or via the NHS App.

Your eConsult query will be assessed. You will receive an acknowledgement by the end of the next working day (or within 72 hours for administrative queries). This will include details advising of your appointment date and time or follow up steps required.

You may be offered an appointment with other clinicians such as advanced nurse practitioners, nurses, pharmacists, physician associates, mental health nurse or referred to the community pharmacist.  These health professionals are the best people to see for certain conditions and will be able to give you more time than a GP.

Please do not telephone us. eConsult takes away the need to queue on the telephone between 8am and 6.30pm each day! This service ensures that your query is dealt with efficiently. This will help keep the lines free for vulnerable patients, emergencies, or those without internet access.

eConsult lets you consult with us online by completing a quick form that is sent and reviewed by the practice.

If you do not have internet access, you can call the surgery and the reception staff will fill an eConsult-lite on your behalf. The form is similar to the one on our website and the receptionist will therefore need to ask a lot of questions in order to complete your query on the phone. We ask for your patience as we are aware this will take longer.

eConsult will be available seven days a week, 24hrs a day. Your eConsult or eConsult-lite will be triaged and signposted based on clinical need. You will receive an acknowledgement by the end of the next working day for clinical queries (or within 72 hours for administrative queries) – excluding weekends & Bank Holidays. This acknowledgment will include, either details advising of your appointment date and time, a response to your query or the next follow up steps.

Click the link for a step-by-step guide of how to use eConsult. 

How to use eConsult | NHS Patients | eConsult Health

 

Please note that Nurse appointments will remain bookable via telephone ONLY

Please telephone the surgery (01442 265322) to book an appointment for the following: 

 

Cervical screening (smear test)

Vaccinations

Blood glucose monitoring

Blood tests

Blood pressure checks

Ear irrigation 

ECG

INR

NHS Health Check

Wound dressings

Removal of stiches/clips/sutures

24hr blood pressure monitoring

Urine dipstick

 

Important information

  • eConsult will pick up on urgent/life threatening conditions and you may be asked to attend the Urgent Care Centre or Accident & Emergency Department. Please do not call the Surgery.

 

  • Please be aware that any misuse of this service could potentially lead to your removal from the Practice

 

          eConsult FAQs

Please click the link below:

What is eConsult? | eConsult FAQs | eConsult

 

Just a Click Away
We aim to make your contact with the Surgery as easy as possible, therefore you can now access a number of services online. Ordering a repeat prescription is just a click away, and if you’re not yet registered with online services, please complete our Online Services Registration form, or pop into the practice for a registration pack.

 

Help Us to Help You!  Be Kind!

There is a nationwide campaign that was launched by the Institute of Practice Management highlighting the abuse that general practice reception staff can face on a daily basis.  We are partnering with a group of GP surgeries that also serve our local community to make an official statement and to share awareness of this campaign, as disappointingly we do experience this from a small number of our patients.

The past 18 months are likely a period in our history which no one would ever wish to see repeated; it has affected every single person. Whilst a lot of sectors and industries have shut up shop or reduced their capacity in an effort to keep their employees safe, Primary Care has not only remained open, but has increased the number of appointments available, ensured that all premises are COVID secure, changed the way we work completely to maintain services, all of this whilst at the same time managing a vaccination centre to ensure our patient populations receive their COVID Vaccines as quickly as possible. We are dealing with unprecedented levels of demand.

Your local GP practice has continued to care for patients by adapting their way of working to ensure that you could continue to receive the care you needed. Changes such as telephone and online triage were brought in not only to protect patients, but also to mitigate risk and protect the staff as much as was possible, thereby ensuring that staff were able to come into work every single day throughout this pandemic. Whilst accessing your surgery may have been and may continue to be in a different way, we have always been open and have been seeing patients that needed to be seen.

Every member of staff has gone above and beyond, sometimes at a cost to themselves (and sometimes their family) to ensure that patients get the best possible care that we can deliver under such challenging circumstances. We are all tired. We have all been pushed to our limits, and often beyond. All whilst working harder than ever before, so a patient shouting or swearing can be the straw that breaks the camel’s back.

Unfortunately, the love and appreciation that was there for the NHS has diminished and it has been replaced with aggression and frustration. The increase in abuse that our reception staff and doctors alike have had to endure is totally unacceptable. The swearing, shouting, heartless comments, and slander which is posted on social media is frankly, quite demoralising and does not always represent the truth. We do not deserve to be treated in this way and we will not hesitate to implement our zero-tolerance policy on anyone who thinks this type of behaviour is, whether in person or on social media.

We ask that you be kind to anyone you come into contact with at your surgery – we are trying our best to serve you safely and ensure your health is looked after. Everything we do is with the aim to continue to provide the best care and support needed to our patients whilst keeping everyone safe.

https://m.youtube.com/watch?v=3ru4QhVZ2a8&feature=youtu.be

 

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Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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